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  • CONTACT
  • BATTERY REDEMPTION

SOUNDBOKS
BATTERY
​RECALL

Dear Valued Customer       
​Recall of SOUNDBOKS (3rd Gen.) speaker with removable battery model BB3.1-2021, sold between 1 November 2021 and 31 March 2022

PLEASE NOTE ONLY BATTERIES WITH A ROUND BUTTON
​HAVE BEEN AFFECTED BY THIS RECALL

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Seabreeze Oz Pty Ltd (Seabreeze) distributes Soundboks (3rd Gen.) speakers in Australia.
Customer safety is paramount to Seabreeze and Soundboks.  Please read the following letter.
​
Product: The SOUNDBOKS (3rd Gen.) with removeable battery that is packaged with the speaker (the Product).  The speaker measures about 26.5 inches in height, 17 inches in width, and 13 inches in depth.  The grill cover of the speaker comes in one of the following colours: black, white, orange, red, or blue.  The recall affects only the removeable battery, not the speaker.  The affected model is BB3.1-202.  The affected battery will have a round power button and will have been purchased between 1 November 2021 and 31 March 2022.

Defect: A fuse within the circuit of the batteries has been mounted incorrectly and may cause the battery to overheat.
​
Hazard: A component on the internal circuit board of the battery may overheat.

What to do: Please immediately stop using the Product.  Please remove the battery, and register below to receive a free of charge replacement battery following receipt of confirmation from you of appropriate disposal of the affected battery.

To date there have been no injuries associated with consumers using the Product.

    PLEASE FILL IN THE FORM TO REDEEM YOUR REPLACEMENT BATTERY


    Max file size: 20MB
    IF YOU HAVE ANY QUESTIONS PLEASE CONTACT US​
    SOUNDBOKS AUSTRALIA
    ​C/O Seabreeze Supply Co.
    ​

    PHONE - 02 6639 5555  
    ​​OPEN  - Mon - Fri / 9am - 4.30pm
    EMAIL - 
    info@soundboks.com.au
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IMPORTANT!

NOTE : PLAYING YOUR SOUNDBOKS GEN 3 OR SOUNDBOKS GO WHILE USING THE POWER CORD ABOVE LEVEL 5 VOLUME CAN CAUSE YOUR SPEAKER TO POP! PLEASE ONLY USE THE BATTERY FOR FULL VOLUME PLAYBACK.
CLICK HERE FOR PROPER BATTERY USAGE INSTRUCTIONS
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UPPORT EMAIL
support@soundboks.com.au
CONTACT​
Seabreeze Supply Co.
​

PHONE - 02 6639 5555  
​​OPEN  - Mon - Fri / 9am - 5pm
EMAIL - 
info@soundboks.com.au